These days, companies can’t get by just offering basic benefits like health insurance or gym memberships (although they always help!).
Competition for top talent is fierce, so if organisations want to secure the best of the best, they must go above and beyond to provide employees with an excellent workplace experience.
The employee experience is shaped by workers’ day-to-day interactions with a company. There are three core components for employers to consider: company culture, physical work environment and workplace technology.
Company culture defines what it’s like to work for an organisation and impacts employee performance and engagement levels. In the past, the physical work environment would’ve focused on the office, but nowadays, this environment could be out in the field, on-site or at home. Workplace technology is also becoming increasingly important as remote working ramps up — particularly for global companies wanting to keep staff connected and productive across different time zones.
And it’s not just employees that benefit. There are also plenty of perks to be had for businesses that understand and invest in employee experience — from higher engagement and productivity to greater job satisfaction and low employee turnover rates. What’s more, companies with high employee engagement pull in over two times more revenue than companies with low engagement levels. So, it literally pays to focus on staff experience!
Let’s look at six ways organisations can ensure staff are satisfied and optimise their employee experience…
1. Nail the onboarding process
Employee experience starts with onboarding. The onboarding process sets a precedent for what’s to come in the employee’s new role and helps them get acquainted with the company culture. It’s the first official interaction a new starter has with the organisation, so it’s crucial to make it a good one by ensuring onboarding is a seamless and welcoming experience.
2. Get comfortable
A worker’s physical environment will significantly contribute to their health and wellbeing and influence their motivation to work and capacity to improve performance.
Employees often spend up to nine hours a day working, so it’s essential they can work in a clean, well-lit, safe and comfortable environment — whether that be in an office or at home. Although it’s harder for employers to control their workers’ environment if they’re working remotely, they should still take steps to ensure staff have the information and resources they need to create a suitable work environment. Having the right technology and tools in place for staff to do their jobs effectively is also essential.
3. Just keep talking
To keep employees engaged and foster a sense of community, organisations must ensure internal communications are up to scratch, including company-wide comms and day-to-day discussions between smaller teams.
As remote working picks up and teams become more dispersed, technology will play an increasingly vital role in company communications — helping to keep colleagues connected no matter where in the world they’re based.
4. Credit where credit’s due
Everyone wants to feel appreciated and get recognition for hard work. To ensure staff remain motivated, there are several ways employers can acknowledge their achievements.
Regular performance reviews are an integral part of a positive employee experience and help employees improve their skills and advance their careers. These reviews are also an excellent opportunity for managers to praise workers for a job well done.
There’s also an undeniable link between employee experience and customer experience, yet employees rarely hear about compliments from customers, so it’s essential to broadcast positive customer feedback throughout the organisation. Not only will the employee feel satisfied at receiving praise from senior team members, but it also generates social recognition among their peers.
5. Make room for development
Employees are more likely to stay at a company if they know there’s room for career advancement. And having a development programme in place will show staff that the organisation is invested in them and their future.
Managers should have an individual development plan for each worker and meet with them regularly to discuss their short and long-term career goals. If an employee wants to work on a particular skill, they could also be assigned a mentor with experience in this area to coach them and provide feedback. Not only will this increase employee engagement, but it’ll also help to upskill staff and widen the company’s internal talent pool.
6. Don’t ask, don’t get
Of course, one of the best ways to find out how to improve the employee experience is to ask them! Conducting frequent staff surveys allows organisations to see what they’re doing well and where they need to improve. Employee surveys also show staff that the company cares about their opinion.
However, it’s important to make sure these surveys aren’t all for show. Although many organisations implement employee feedback surveys, not all act on that feedback. But staff are more likely to share their opinions and engage if they feel they’re being listened to and trust the company. So, it’s vital to action any feedback to ensure the gesture doesn’t backfire.
Need help with your global HR management and international expansion? Get in touch today to see how an employer of record like PEO Worldwide can help.